Stop losing new clients to missed calls
We answer your missed and after-hours calls and web inquiries, capture each one, and hand your team a callback or a booked visit.
The problem
- The phone rings while we're in a treatment room or the clinic is closed, they don't leave a message, and they call the next spa or clinic on the list. We never even know how many we lost because the miss never shows up in our booking system.
- Staff get pulled out of a treatment to grab the phone, so the client in the room gets a worse visit.
- Pricing, prep and hours questions eat the front desk's day.
- After-hours callers are ready to book and get voicemail.
Who this is for
Owner or practice manager at an independent med spa or chiropractic clinic with roughly 1 to 5 providers in the US. They already spend on ads or Instagram, and the front desk is the only thing answering. Inquiries arrive during treatments and after close, and nobody knows how many were lost because misses never reach the booking system.
The Missed-Call Front Desk
Most clinics try to fix this with voicemail, a busy front desk, or a cheap self-serve answering app that only takes a message or reads a generic script. Voicemail loses the caller. A message still needs someone to call back tomorrow. A generic script can't answer your service menu or route a clinical question safely. So instead we build the front desk for your clinic: your approved answers, your intake script, your clinical escalation rules, your capture destination, with a human review each week. That means the caller hears your clinic, the inquiry lands where your team already works, and the booking is only promised once a real booking write is proven on your system. Until then, you get a same-day callback task, which still beats a miss.
How we solve it
A done-for-you, monitored front-desk employee that answers missed and after-hours calls and web inquiries, answers only approved non-clinical pricing, prep and hours questions, captures the caller's details and preferred time, and either books into the calendar where a booking write is proven or hands over a same-day callback task. Every clinic gets a weekly log of calls handled and appointments requested, installed and reviewed in about two to three weeks.
Setup around your clinic
We take your service menu, approved pricing and prep answers, hours, locations and clinical escalation rules, and build the answering script. Anything clinical goes to your staff. Nothing clinical is ever answered by the front desk.
Capture and route to where your team works
Caller details, service interest and preferred time are captured and delivered to the destination your clinic chooses. Misses become named callback tasks, not a voicemail box nobody checks.
Booking where proven, callback everywhere else
If your booking platform accepts a write and we prove it, the front desk books the consultation or new-patient visit on the call. If it doesn't, you get a same-day callback task with every detail the team needs. We tell you which one you're getting before you sign.
Weekly log and review
Every Monday you get a log of calls handled, web inquiries captured, appointments requested and bookings made where enabled. You see the count you never had before, and we refine the script from it.
What you get
Answered front desk
Callers who would have hit voicemail and called the next clinic on the list get an answer instead.
Approved answers only
Every caller hears the same approved answer, and nothing clinical is ever answered by a machine.
Captured inquiries, delivered
Misses become named callback tasks your team can work the same day, instead of an empty voicemail box.
Booking where proven
You know up front whether you're getting on-call booking or callback tasks, so the offer isn't oversold.
Weekly missed-inquiry log
You finally see the number you never had: how much inquiry volume your front desk used to miss.
One refinement round
The front desk gets tuned to how your callers actually talk, not a one-and-done setup.
How it works
A monitored front-desk employee answering missed and after-hours calls and web inquiries, capturing details and preferred times, booking where the clinic's system accepts a booking write and otherwise delivering a same-day callback task, plus a weekly log of calls handled and appointments requested. Timeframe: Installed and reviewed within about two to three weeks.
- One-page summary and payment. You review and accept a one-page engagement summary, then pay the setup fee. Monthly billing starts on day 30.
- Intake call. We collect your service menu, approved pricing and prep answers, hours, locations, clinical escalation rules and where you want captured inquiries to land.
- Build and test. We provision the number and chat, load the approved answers, run a test call and a test web inquiry from outside, and confirm the captured inquiry reaches your destination.
- Go live and refine. The front desk goes live. After the first week we do one refinement round on the script, routing and capture template.
- Weekly review and billing. You get the weekly log each Monday. Monthly billing starts on day 30. Cancel with 30 days' notice.
What it costs
Not the right fit
- Clinics with a staffed 24/7 call center already answering every call
- Hospital-owned or large multi-site chains with central intake
- Anyone who wants clinical advice, diagnosis or treatment suitability handled by a non-clinical service