Stop losing new clients to missed calls
We answer your missed and after-hours calls and web inquiries, capture each one, and hand your team a callback or a booked visit.
Owner or practice manager at an independent med spa or chiropractic clinic with roughly 1 to 5 providers in the US.
The phone rings while we're in a treatment room or the clinic is closed, they don't leave a message, and they call the next spa or clinic on the list. We never even know how many we lost because the miss never shows up in our booking system.
- One-page summary and paymentYou review and accept a one-page engagement summary, then pay the setup fee.
- Intake call
- Build and test
- Go live and refineThe front desk goes live.
- Weekly review and billingYou get the weekly log each Monday.
- What you getAnswered front deskApproved answers onlyCaptured inquiries, deliveredBooking where provenWeekly missed-inquiry log
The Missed-Call Front Desk
Most clinics try to fix this with voicemail, a busy front desk, or a cheap self-serve answering app that only takes a message or reads a generic script. Voicemail loses the caller. A message still needs someone to call back tomorrow. A generic script can't answer your service menu or route a clinical question safely. So instead we build the front desk for your clinic: your approved answers, your intake script, your clinical escalation rules, your capture destination, with a human review each week. That means the caller hears your clinic, the inquiry lands where your team already works, and the booking is only promised once a real booking write is proven on your system. Until then, you get a same-day callback task, which still beats a miss.
A done-for-you, monitored front-desk employee that answers missed and after-hours calls and web inquiries, answers only approved non-clinical pricing, prep and hours questions, captures the caller's details and preferred time, and either books into the calendar where a booking write is proven or hands over a same-day callback task. Every clinic gets a weekly log of calls handled and appointments requested, installed and reviewed in about two to three weeks.
Sound familiar?
- The phone rings while we're in a treatment room or the clinic is closed, they don't leave a message, and they call the next spa or clinic on the list. We never even know how many we lost because the miss never shows up in our booking system.
- Staff get pulled out of a treatment to grab the phone, so the client in the room gets a worse visit.
- Pricing, prep and hours questions eat the front desk's day.
- After-hours callers are ready to book and get voicemail.
What you get
Answered front desk
Callers who would have hit voicemail and called the next clinic on the list get an answer instead.
Missed and after-hours calls and web inquiries are answered by a monitored front-desk employee built for your clinic.
Approved answers only
Every caller hears the same approved answer, and nothing clinical is ever answered by a machine.
The front desk answers pricing, prep, hours and location questions only from the information you approve, and routes every clinical question to your staff.
Captured inquiries, delivered
Misses become named callback tasks your team can work the same day, instead of an empty voicemail box.
Caller name, phone, service interest and preferred time are captured and delivered to the destination your clinic chooses.
Booking where proven
You know up front whether you're getting on-call booking or callback tasks, so the offer isn't oversold.
Where your booking platform accepts a write and we verify it, the front desk books the consultation or new-patient visit on the call. Where it doesn't, you get a same-day callback task.
Weekly missed-inquiry log
You finally see the number you never had: how much inquiry volume your front desk used to miss.
A weekly log of calls handled, web inquiries captured, appointments requested and bookings made where enabled, reviewed with you.
One refinement round
The front desk gets tuned to how your callers actually talk, not a one-and-done setup.
One refinement round on the script, routing and capture template after the first week of live calls.
How it works
A monitored front-desk employee answering missed and after-hours calls and web inquiries, capturing details and preferred times, booking where the clinic's system accepts a booking write and otherwise delivering a same-day callback task, plus a weekly log of calls handled and appointments requested. Timeframe: Installed and reviewed within about two to three weeks.
One-page summary and payment
You review and accept a one-page engagement summary, then pay the setup fee. Monthly billing starts on day 30.
Intake call
We collect your service menu, approved pricing and prep answers, hours, locations, clinical escalation rules and where you want captured inquiries to land.
Build and test
We provision the number and chat, load the approved answers, run a test call and a test web inquiry from outside, and confirm the captured inquiry reaches your destination.
Go live and refine
The front desk goes live. After the first week we do one refinement round on the script, routing and capture template.
Weekly review and billing
You get the weekly log each Monday. Monthly billing starts on day 30. Cancel with 30 days' notice.
Who this is for
Owner or practice manager at an independent med spa or chiropractic clinic with roughly 1 to 5 providers in the US.
They already spend on ads or Instagram, and the front desk is the only thing answering. Inquiries arrive during treatments and after close, and nobody knows how many were lost because misses never reach the booking system.
Not the right fit
- Clinics with a staffed 24/7 call center already answering every call
- Hospital-owned or large multi-site chains with central intake
- Anyone who wants clinical advice, diagnosis or treatment suitability handled by a non-clinical service
What it costs
A 30-minute call to see if this is a fit for you.
Questions
Can't I just get a $99 a month AI receptionist?
You can, and some are fine. What you don't get is the setup: your approved answers, your intake script, your clinical escalation rules, your capture destination, and a tested path before you rely on it. That setup is what makes the difference between a message taker and a front desk that fits your clinic.
Will it say something wrong about treatments?
It answers only from the information you approve for pricing, prep, hours and location. Every clinical question or symptom is routed to your staff. It never gives treatment advice.
I already use Boulevard, Zenoti, Mindbody or Jane. Will it book?
Only where we can prove a booking write on your system. We check that before you sign. If it can't write, you get a same-day callback task with every detail your team needs, which is still better than the miss you get today.
Is this HIPAA compliant?
The front desk collects only booking details, never medical history, and clinical questions go to staff. HIPAA compliance and a BAA are not in scope today and are not promised. We'll tell you exactly what's covered in the one-page summary.
How do I know it's working?
You get a weekly log of calls handled, web inquiries captured, appointments requested and bookings made. That is the count you don't have today.
What if it isn't live in time?
You just need to complete intake and send the approved materials within three business days.
Am I locked in?
No. Monthly billing starts on day 30 and you can cancel with 30 days' notice.
What about my own number and phone system?
You keep your own number and system of record. You pay your own telephony and messaging usage. We provision the answering line and route to what you already use.
Stop losing new clients to missed calls
How it starts: One-page summary and payment. You review and accept a one-page engagement summary, then pay the setup fee. Monthly billing starts on day 30.
Book a discovery call